In recent years, trauma-informed care has become a focal point in healthcare, education, and social services. But trauma doesn’t just affect patients or students—it plays a critical role in workplace dynamics as well. When employees experience trauma, whether from workplace harassment, discrimination, or personal issues outside of work, their ability to report and navigate conflict […]
How can you turn a seemingly adversarial conflict into a constructive partnership? I’ve said before that if someone comes to you with a grievance you should see it as an opportunity, but those words can ring hollow when you’re faced with a potentially costly, embarrassing accusation. Let me be direct with you. Most organizations get […]
When someone comes to you with a complaint, you’re not just dealing with facts and procedures. You’re dealing with a human being who may be traumatized—and how you respond in those first critical moments can determine whether you’re headed for a constructive resolution or a costly legal battle. I’ve overseen the representation of traumatized clients […]
