In recent years, trauma-informed care has become a focal point in healthcare, education, and social services. But trauma doesn’t just affect patients or students—it plays a critical role in workplace dynamics as well. When employees experience trauma, whether from workplace harassment, discrimination, or personal issues outside of work, their ability to report and navigate conflict […]
Organizational Complaint Handling is crucial in recognizing the signs and impact of trauma. When organizations fail to do so, they risk escalating conflicts, increasing the likelihood of litigation, and damaging trust within the workplace. Rebecca Sposita helps organizations improve their complaint handling processes by incorporating trauma-informed approaches Effective complaint leads ensure that concerns are addressed […]
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