When someone comes to you with a complaint or report of wrongdoing, you’re standing at a critical crossroads. How you respond in those first moments
Did you know that over 70% of employees report increased job satisfaction due to corporate training programs? This underscores the critical role of effective corporate
No organization wants to deal with conflicts, injuries, and damage. I get it—you’d rather focus on your mission than spend countless hours investigating problems. But
I’ve overseen the representation of clients in thousands of cases, and I’ve learned something that might surprise you: most organizational damage doesn’t come from the
I’ve spent years helping organizations transform how they handle complaints through effective complaint management systems, and I’ve learned something crucial: fairness and transparency aren’t just
I’ve represented clients in thousands of cases, and one surprising lesson stands out: the line between a situation that’s manageable and one that turns into
