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Tag: trauma-informed HR policies

Transforming Legal Risk into Organizational Growth

An abstract visual of a shattered legal document transforming into blooming flowers and thriving organizational structures, symbolizing growth and positive change from legal challenges.

How can you turn a seemingly adversarial conflict into a constructive partnership? I’ve said before that if someone comes to you with a grievance you should see it as an opportunity, but those words can ring hollow when you’re faced with a potentially costly, embarrassing accusation. Let me be direct with you. Most organizations get […]

Why Trauma Matters in Organizational Complaint Handling

A distressed employee sits at a desk in a modern office setting, while a supervisor offers empathetic support, creating a scene that highlights a trauma-sensitive workplace environment.

When someone comes to you with a complaint, you’re not just dealing with facts and procedures. You’re dealing with a human being who may be traumatized—and how you respond in those first critical moments can determine whether you’re headed for a constructive resolution or a costly legal battle. I’ve overseen the representation of traumatized clients […]