When someone comes to you with a problem, your response in those first moments can determine whether you’re heading toward resolution or litigation. I’ve overseen
When someone experiences trauma, their journey through the legal system can either provide healing and justice or cause additional harm. I’ve overseen the representation of
When someone comes to you with a concern or complaint, you’re witnessing more than just their words—you’re seeing the impact of trauma on how they
When someone reports a problem in your organization, how you respond in those first moments can determine whether the situation escalates into costly litigation or
When someone comes to you with a complaint or report of wrongdoing, you’re at a critical crossroads. How you respond in those first moments can
When someone comes to you with a complaint, you’re standing at a critical crossroads. The way you respond in those first moments can either help
