Most executives I know view Legal Governance, Risk Management, and Compliance (GRC) as a necessary evil—a cost center that drains resources while adding little value to the bottom line. I’ve seen this mindset repeatedly in my practice, where organizations treat GRC as a checkbox exercise rather than recognizing its transformative potential. That perspective costs companies […]
The average Fortune 500 company spends nearly $115 million annually on litigation costs—a staggering 73% increase from just eight years prior. As someone who has overseen the representation of clients in thousands of cases, I’ve seen firsthand how organizations can either prevent costly litigation or inadvertently fuel it through their responses to complaints and conflicts. […]
When someone experiences trauma, their journey through the legal system can either provide healing and justice or cause additional harm. I’ve overseen the representation of traumatized clients in thousands of cases, and I’ve learned that the institutional response often causes more damage than the initial incident. This is why legal protection through trauma-informed care practices […]
When someone comes to you with a complaint, you’re standing at a critical crossroads. The way you respond in those first moments can either help heal or cause additional harm. I’ve overseen the representation of clients in thousands of cases, and I’ve learned that the institutional response often causes more damage than the initial incident. […]
Did you know that over 70% of employees report increased job satisfaction due to corporate training programs? This underscores the critical role of effective corporate training in developing skilled and motivated teams. Online corporate training and learning solutions are essential for business growth, enhancing productivity, engagement, and employee retention. Rebecca Sposita, a leading expert in […]
I’ve overseen the representation of clients in thousands of cases, and I’ve learned something that might surprise you: most organizational damage doesn’t come from the initial problem—it comes from how leadership responds when someone tries to report that problem. When I tried to call a hotline to report an assault during my time at Harvard […]
No organization wants to deal with conflicts, injuries, and damage. No organization wants to devote untold hours and dollars to investigating and resolving such matters, but all organizations do so at some point. I’ve overseen the representation of traumatized clients in thousands of cases, and what I’ve learned is this: the institutional response often causes […]
When someone comes to you with a complaint, you have a choice. You can see it as a threat to your organization, or you can recognize it for what it really is—an opportunity to strengthen your institution before a small problem becomes an expensive nightmare. I’ve overseen the representation of clients in thousands of cases, […]
How can you turn a seemingly adversarial conflict into a constructive partnership? I’ve said before that if someone comes to you with a grievance you should see it as an opportunity, but those words can ring hollow when you’re faced with a potentially costly, embarrassing accusation. Let me be direct with you. Most organizations get […]
In any organization, complaints are inevitable. Whether they come from employees, customers, or external partners, how an organization responds to these complaints can determine whether the issue is resolved amicably or escalates into a full-blown legal battle. One of the most effective ways to mitigate legal risk and avoid costly lawsuits is through early intervention. […]
