I’ve represented clients in thousands of cases, and one surprising lesson stands out: the line between a situation that’s manageable and one that turns into a costly lawsuit often hinges on just two words—“I’m sorry.” In my case at Harvard, it was never financial compensation that I sought—it was safety. I wanted to feel safe […]
I’ve seen firsthand how transparency can transform an organization’s relationship with both employees and clients. When I was navigating my own experience at Harvard, the lack of transparency in their process left me feeling powerless and excluded. That experience taught me something crucial: transparency isn’t just about being nice—it’s about preventing unnecessary damage to everyone […]
No organization wants to deal with conflicts, injuries, and damage. No organization wants to devote untold hours and dollars to investigating and resolving such matters, but all organizations do so at some point. I’ve overseen the representation of traumatized clients in thousands of cases, and what I’ve learned is this: the institutional response often causes […]
Transparency is one of the most critical elements in fostering trust within an organization. When employees and clients feel that an organization is open, honest, and clear in its communication and processes, they are more likely to engage positively and less likely to resort to legal action when issues arise. On the other hand, organizations […]
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