In any organization, complaints are inevitable. Whether they come from employees, customers, or external partners, how an organization responds to these complaints can determine whether the issue is resolved amicably or escalates into a full-blown legal battle. One of the most effective ways to mitigate legal risk and avoid costly lawsuits is through early intervention. […]
Why Trauma Matters in Organizational Complaint Handling
When organizations fail to recognize the signs and impact of trauma, they risk escalating conflicts, increasing the likelihood of litigation, and damaging trust within the workplace. This post will explore why trauma matters in the complaint handling process, how it affects complainants, and what organizations can do to adopt a trauma-informed approach that reduces legal […]