In recent years, trauma-informed care has become a focal point in healthcare, education, and social services. But trauma doesn’t just affect patients or students—it plays a critical role in workplace dynamics as well. When employees experience trauma, whether from workplace harassment, discrimination, or personal issues outside of work, their ability to report and navigate conflict […]
Why Trauma Matters in Organizational Complaint Handling
When organizations fail to recognize the signs and impact of trauma, they risk escalating conflicts, increasing the likelihood of litigation, and damaging trust within the workplace. This post will explore why trauma matters in the complaint handling process, how it affects complainants, and what organizations can do to adopt a trauma-informed approach that reduces legal […]