The Role of Transparency in Building Trust with Employees and Clients

A company representative explains a transparent complaint process to a client using a tablet, set in a clean, professional office with soft lighting and a large glass window.

I’ve seen firsthand how transparency can transform an organization’s relationship with both employees and clients. When I was navigating my own experience at Harvard, the lack of transparency in their process left me feeling powerless and excluded. That experience taught me something crucial: transparency isn’t just about being nice—it’s about preventing unnecessary damage to everyone […]

The Role of Transparency in Building Trust with Employees and Clients

Transparency is one of the most critical elements in fostering trust within an organization. When employees and clients feel that an organization is open, honest, and clear in its communication and processes, they are more likely to engage positively and less likely to resort to legal action when issues arise. On the other hand, organizations […]